Nothing on this site lets a customer book, and that is costing you most.
You asked for more bookings and quieter weekday hours filled. Your site is not badly made. It is simply missing the one thing it exists to do: let someone decide to come to you and act on it.
Booking runs through the phone, during opening hours, exactly when your team has their hands in someone’s hair. Anyone deciding on a Sunday evening, which is when most salon research happens, has nowhere to go.
Colour is your highest-value service and the only one with no price and no pictures of the result. Cuts are priced from 650 kr and described well. The order of effort on this site is inverted.
Findings
Three salons within a kilometre of you.
The plan, in order.
Five things the audit alone does not give you.
Design help to implement the audit, or a bigger project than this.
A person's time, quoted per project.
Tell us what we got wrong and we run it again.
We infer a lot from a website. When the inference is off, the priorities are off with it.